Manager- Operation Excellence ( IT in Banking) at Compunet Connections

Onsite Opportunity at Riyadh, Saudi Arabia.

JJKEY RESPONSIBILITIES/ ACCOUNTABILITIES

Support delivery of the Ways of Working (Operational excellence) program across the bank:

• to identify opportunities and implement solutions to uplift productivity of teams by reducing process waste and improving ways of working  
• to help build continuous improvement capability within teams (e.g. Problem Solving, Value Stream Mapping, data driven decision making, etc.)
• to coach senior leaders on how to better engage resources, increase collaboration across teams and utilize lean six sigma tools and techniques to better manage their teams
• to design and roll-out Visual Management dashboards to support Team Leaders in daily work force management and better engage team members
• To identify leading and lagging KPIs across the organization, build a ‘’to be’’ performance reporting governance model
• To support program design and manage the delivery of digital dashboards across units in scope
• To provide Program Management support to the program Lead

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Performs other responsibilities and tasks as directed by the <line manager> in order to meet organisational objectives. 

OKNOWLEDGE & EXPERIENCE 

KNOWLEDGE

Qualifications

• Bachelor’s degree in Industrial Engineering, or Management Engineering or Computer Science or  Statistics or Business Management

Professional / Technical Certifications

• Lean Six Sigma Black Belt or minimum Green Belt Level

Language Skills

• Written and spoken English is essential, Arabic is preferred

EXPERIENCE

Years of Experience

• Around 5 years of experience with at least 1 year in a relevant role. 

Nature of 

Experience

• Previous consulting experience in Change/Process Improvement/Operational Excellence/ Lean Six Sigma / Behavioral Change / Digital Transformation.
• 5+ years’  “hands on” experience delivering/managing large scale transformation programs within business services/ financial services focusing on Organizational Transformation / Process Improvement
• strong experience rolling out Visual Management  (or Agile) within back office and front line teams to boost team productivity
• strong knowledge and proven experience of Lean Six Sigma tools In particular process mapping, waste analysis and descriptive statistics. Strong with Data and Analytics.
• strong experience coaching client senior leadership and middle managers on new tools and techniques to help manage their teams and building continuous improvement capability
• strong emotional intelligence, influencing skills and consulting soft skills (Problem Solving, Communication, Influencing)
• experienced with benefits case development and creating high quality reports for leadership
• excellent with Excel, PPT, Tableau/Power Bi
• can do attitude -  capable of  ‘’hands on’’ delivery   and walking the GEMBA to identify inefficiencies